Additional Product Information

Product specifications

EAN: 8718591685422
Item number: FFG24501
Colour: Black
Material construction: Metal and plastic
Included accessories: 5 kHz heart rate chest strap
Safety stop: Yes
Shock absorption: Yes
Maximum running speed: 20 km/h
Minimum running speed: 0.5 km/h
Speed adjustable in increments of: 0.1 km/h
Maximum incline: 15%
Electronic incline adjustment: Yes
Direct speed keys: Yes
Direct incline keys: Yes
QuickSpeed function: Yes
Transport wheels: Yes
Power supply: Mains
Bottle holder: Yes

Motor power and training programmes

Continuous motor power: 3 hp
Maximum peak power: 6 hp
Personalised programmes: 5

Display and connectivity

Display type: LED
Display lighting: Yes
Colour display: No
Tiltable display: No
Training data displayed: Distance, calorie expenditure, heart rate, incline percentage, speed and training time
Heart rate monitoring: Via hand sensors or chest strap
Chest strap frequency: 5 kHz
Chest strap included: Yes
Smartphone compatibility: Yes
Wireless connection: Bluetooth
Supported fitness apps: Kinomap and Zwift
USB connection: Yes
Tablet holder: Yes

Warranty and service

Warranty on parts for private use: 7 years
Warranty on parts for semi-professional use: 7 years
Warranty on parts for professional use: 7 years

Dimensions and load capacity

Total length: 219 cm
Total width: 97 cm
Total height: 160 cm
Net weight: 198 kg
Packaging length: 225 cm
Packaging width: 104 cm
Packaging height: 69 cm
Weight including packaging: 217.8 kg
Running surface length: 157 cm
Running surface width: 58 cm
Running deck thickness: 25 mm
Maximum load: 200 kg

Terms of Delivery

This treadmill will be delivered within 2 business days. Please note: with installation service, delivery may take slightly longer.

At LoopbandSpecialist.nl, we ensure that your order arrives as quickly, safely, and risk-free as possible. We understand that you want your new treadmill at home as soon as possible, so we do everything we can to make the ordering and delivery process as smooth as possible.

  • Free standard shipping - Free delivery applies to almost all products. This means you do not have to pay any additional shipping costs.
  • Insured shipping - All shipments are fully insured against transit damage. Should anything happen during transport, we will resolve the issue for you immediately.
  • Fast delivery - Many products are available directly from stock and will be delivered to you in the Netherlands, Belgium, or even outside the Benelux within a few business days. 
  • Delivery appointment by phone - After you place your order, we hand over the treadmill to our transport partner. The transport company will then contact you by phone to arrange a suitable delivery time. This way, you will know exactly when the delivery will take place, and you can schedule a time that suits you best. Have you chosen installation service? Then we will deliver the treadmill ourselves and also arrange a delivery appointment by phone. 
  • Personal contact - Do you have questions about the delivery, the schedule, or the status of your order? You can contact our customer service team at any time. We are ready to assist you personally.

With this service, you can be assured of a reliable, fast, and risk-free delivery of your treadmill.

Warranty conditions

At LoopbandSpecialist.nl, quality and service are our top priorities. We want you to enjoy your purchase for years to come, which is why we offer clear and fair warranty terms.

The following applies to the Flow Fitness Runner DTM2500:

Warranty on parts for home use: 3 years

Warranty on parts for semi-professional use (physiotherapy / PT rooms): 0 years

Warranty on parts for professional use (e.g. gyms): 0 years

If something goes wrong during the warranty period, we will ensure that the problem is resolved quickly and professionally - without unnecessary hassle. Unlike many other fitness stores, we keep spare parts in stock and can therefore act quickly when needed. 

You can count on us even after the warranty period has expired. We never leave our customers in the lurch and always offer suitable solutions or repairs at a fair price. This ensures you receive long-term support and reliable service, even in the long run.

So at LoopbandSpecialist.nl, you are assured not only of quality, but also of personal service and support - before, during and after your purchase.

Return policy

At LoopbandSpecialist.nl, we want you to be completely satisfied with your purchase. If the product does not meet your expectations, you can make use of your statutory 14-day cooling-off period.

During this period, you can return the product without giving a reason. We do ask that you return the item in undamaged condition.

To register a return, simply contact our customer service team. Our team will be happy to assist you with the return instructions and ensure that the process runs smoothly and clearly. Please consult the general terms and conditions for more information. 

After receiving and inspecting the returned product, the purchase amount will be refunded as quickly as possible via the same payment method used for the order.

More about Flow Fitness

Flow Fitness is a Dutch fitness brand known for its reliable fitness equipment and innovative training solutions. The brand combines high-quality materials with modern technology and user-friendly designs. This makes Flow Fitness an excellent choice for both beginners and experienced athletes.

The Flow Fitness range includes treadmills, exercise bikes, elliptical trainers, and rowing machines, among others. From compact machines for home use to powerful models for intensive and semi-professional training. Thanks to comprehensive training programs and interactive fitness apps, Flow Fitness brings a versatile training experience into your home.

At LoopbandSpecialist.nl, you not only benefit from an extensive range of Flow Fitness machines, but also from expert advice and reliable service. Our own technicians provide installation, maintenance, and repairs. We also have technical expertise and spare parts for various models, so you can count on professional support even after purchase.

Free shipping

Frequently Asked Questions

How does the delivery of my treadmill work?

At LoopbandSpecialist, we ensure that your new treadmill is delivered safely and carefully.

Standard delivery (free):

Your treadmill will be delivered on a pallet, as close as possible to your front door (or the first accessible spot for apartments or flats). The planning department or the drivers of the transport company will contact you by phone in advance, using the number you provided during your order, to schedule the delivery with you.

Delivery with installation (additional cost):

For many models, you can directly select delivery with installation on the product page. In that case, our technicians will fully assemble the treadmill and deliver it ready for use at your desired location.

If this option is not listed with the product, please feel free to contact us. We are happy to help you find the best solution for your situation. We will then create a customized delivery plan.

Does my treadmill come pre-assembled?

The treadmill is delivered partially pre-assembled. This means that most of the treadmill is already assembled, and you only need to attach a few parts - usually the uprights, the console, and some screws. Thanks to the clear manual, you can do this yourself within 30 to 60 minutes, depending on the model, without needing much technical knowledge.

Would you rather we take care of everything for you?

Then you can opt for our full assembly service. One of our technicians will deliver the treadmill to your home, fully assemble it, test it, and set it up ready for use. This way, you don't have to worry about anything and can start training immediately. View more information about our installation service here.

What about the warranty?

At LoopbandSpecialist.nl, you always buy with a full warranty and peace of mind, because we go further than other fitness stores.

All treadmills come with a standard minimum 2-year warranty on parts - regardless of the brand. For some brands, we even offer extended warranty periods, such as a longer warranty on the motor or frame. The exact warranty conditions may vary per brand or model.

Tip: Always check the product page of your treadmill for specific warranty information.

Do you have a problem or malfunction outside the warranty period?

Even then, you can still come to us. Our own service department can quickly help you with repairs, maintenance, or replacement parts, so your treadmill runs like new again.

Should I maintain my treadmill myself?

Yes, regular maintenance keeps your treadmill in top condition. This includes cleaning the running deck, lubricating the belt, and checking the tension. You can find a simple maintenance schedule in your treadmill's manual, or opt for our maintenance service package.

Can I move or store my treadmill?

Most home treadmills have transport wheels and can be folded. This makes them easy to move and saves space when you're not training.

What makes our service better than the rest?

At LoopbandSpecialist.nl, we know how frustrating it is to be without your fitness equipment. That's why we handle warranty cases quickly and efficiently, something many other fitness stores simply don't do. Where others sometimes get stuck or even can't solve all problems, we ensure you always get help.

What truly sets us apart:

  • Our own stock of spare parts - We keep commonly used parts in stock as standard, so in the event of a defect, we can act immediately without being dependent on external suppliers or long delivery times.
  • Our own technical expertise - All our repairs and checks are carried out by our own experienced technicians. This allows us to not only solve problems faster but also repair them professionally and sustainably.
  • Direct communication - You always have direct contact with our team. No intermediaries, no unnecessary waiting - just clear and personal service.

Thanks to this approach, we can handle warranty and service cases much better (and faster) than our competitors, which is often the decisive reason for many customers to choose LoopbandSpecialist.nl.
Furthermore, we remain available to our customers even after the brand's warranty period, so you can always count on support when needed.

We guarantee quality, reliability, and direct support, so you can continue to enjoy your product.

Was your question not among them?

Please do not hesitate to contact us